Orders,Returns, and Shipping Questions
What is your Return Policy?
All sales are final. Returns, refunds and/or exchanges are not available. If you experience a problem with your order, contact firstname.lastname@example.org for support and someone will respond within 48 business hours. Note, orders cannot be edited or canceled once checkout is complete.
What if my item was damaged or incorrect?
If you’ve received a damaged, or incorrect product, please contact email@example.com for support and someone will respond within 48 business hours. In your email, please include your order number and a photo of the item.
What if I need to edit or modify an order I already placed?
Unfortunately, once an order is submitted, we are unable to edit or cancel it. Contact firstname.lastname@example.org for support.
What shipping methods are available?
Complimentary domestic US ground shipping is available for all orders totaling $40 or more after any discounts are applied and before any applicable sales tax is applied. Customers may elect to upgrade their order for an additional fee calculated by shipping provider during checkout. Products typically ship within 48 hours; delivery is typically 3-5 days from date of shipment; orders placed on Fridays, holidays or weekends will be shipped the following business day. Shipping is only available to the contiguous 48 states. Expedited shipping may be limited to PO, APO, FPO. We do not ship outside the US. Delivery delays may occur. Delivery dates are estimates only and cannot be guaranteed.
When will I receive my order?
Orders are typically processed within 48 hours of receipt. Once your order is shipped, you will receive a shipping confirmation email with a tracking number for your order. Delivery is typically 3-5 days from date of shipment; orders placed on Fridays, holidays or on weekends will be shipped the following business day. Delivery delays may occur. Delivery dates are estimates only and cannot be guaranteed.
Can I expedite my order?
You can select expedited shipping during checkout for an additional fee. We’re not able to expedite shipping for orders already placed. Expedited shipping may be limited to PO, APO, FPO.
How can I get an update on my order status?
The best way to track the progress of your order is to set up an account during checkout. You can log in at any time to receive the most up-to-date information. If you didn’t set up an account, email email@example.com with your order number.
How can I track my order?
You will receive an order confirmation email upon submission of your order, and then you will receive a shipment notification email with an order tracking number when your order is scanned and picked-up for shipment by the carrier. Please refer to the order tracking number for status on your order.
What happens if my product does not arrive?
Please refer to your shipment confirmation email for order tracking information. If you’ve not received your order after a tracking number indicates delivery, contact firstname.lastname@example.org for support and someone will respond within 48 business hours. In your email, please include your order number.
Do you offer gift packaging or messages?
We are not able to offer gift wrapping or gift messages with orders. All orders will include a packing ticket in the box.
3901-C Bellaire Blvd Suite 308
Houston, TX 77025